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Privacy Policy

Last Updated: May 11, 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service, and explains your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have defined meanings, which apply regardless of singular or plural usage.

Definitions

• Account – A unique account created for You to access our Service.
• Company – Players NY LLC, referred to as "the Company," "We," "Us," or "Our" in this Policy.
• Cookies – Small files placed on Your Device to store preferences and activity.
• Country – United States.
• Device – Any computer, smartphone, tablet, or other hardware used to access the Service.
• Personal Data – Information that relates to an identified or identifiable individual.
• Service – The Players NY LLC website and mobile applications.
• Service Provider – Any natural or legal person who processes data on behalf of the Company (e.g., hosting, analytics, messaging).
• Third-party Social Media Service – External platforms enabling login or registration (e.g., Google, Facebook, Apple).
• Usage Data – Data collected automatically during use of the Service.
• Website – https://www.players.nyc
• You / Your – The individual accessing or using the Service.

Types of Data We Collect

Personal Data

We may collect:

• Full name
• Email address
• Phone number
• Account credentials
• Profile information from third-party logins
• Data you submit via forms or support requests

Usage Data

Collected automatically, such as:

• IP address
• Browser & device details
• Pages/screens visited & time spent
• Crash logs and diagnostics
• Timestamps of interactions

Location Data

If you grant permission, we may collect:

• GPS coordinates
• Wi-Fi / network-based location
• Foreground or background location (when authorized)

Communications

• Emails you send us or we send you
• SMS or in-app messages
• Push-notification tokens

Collection and Use of Data

How We Collect Data

• Account creation and updates
• In-app or website interactions
• Opt-in to notifications
• Support or feedback submissions
• Cookies and similar technologies
• Third-party logins (Google, Facebook, Apple)

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain the Service, including monitoring usage and fixing issues.
• To manage Your Account: enabling registered-user features.
• For the performance of a contract: processing event participation or other transactions you request.
• To contact You: via email, phone, SMS, or push notifications about service updates, security, or required notices.
• To provide You with news, special offers and general information about goods, services, and events similar to those you already use, unless you opt out.
• To manage Your requests: responding to inquiries and support tickets.
• For business transfers: evaluating or carrying out a merger, acquisition, or asset sale where user data may be transferred.
• For other purposes: such as data analysis, usage-trend identification, promotion-effectiveness measurement, and improving Service, products, marketing, and user experience.

SMS and Email Communications

When you schedule or join a session on Players NY LLC, you may receive SMS notifications related to game confirmations, cancellations, and important updates. These messages are strictly transactional and required to provide our service. Message and data rates may apply. Message frequency varies. We do not share, sell, or rent your phone number to third parties.

• SMS opt-out: reply STOP at any time to stop messages. Reply HELP for help or contact information.
• Email opt-out: click the unsubscribe link in the footer of any email to stop receiving emails.

Push Notifications

With your permission, we send push notifications to your mobile device. To do this, we collect and store your device's push notification token, device type, and operating system version. We use these notifications to (a) deliver service-related information such as session reminders, booking confirmations, messages from other players, and account alerts; and (b) if you opt in, share product updates, recommendations, and promotional content. We send push notifications through Twilio, whose privacy practices are described at [https://www.twilio.com/en-us/legal/privacy]. You can disable push notifications at any time by adjusting your device's notification settings or your in-app notification preferences. Disabling notifications will not affect your ability to use the App but may limit certain features.

Sharing of Your Information

We may share your personal information in the following cases:

• Service Providers – To enable hosting, analytics, messaging, and customer support services.
• Affiliates – For internal business operations within companies under common ownership or control.
• Business Partners – To offer joint features or promotional opportunities, only with your consent.
• Other Users – If you post or share content publicly (e.g., in-app usernames or game info).
• Legal or Regulatory Authorities – When required to comply with laws, subpoenas, or government requests.
• Successor Entities – If we undergo a merger, acquisition, restructuring, or asset sale.
• With Your Consent – For any other purposes you explicitly approve in writing or through the app.

We do not sell or rent your personal data to marketers or other third parties.

Cookies and Tracking Technologies

We use Cookies, pixel tags, and similar tools to:

• Authenticate users
• Store preferences
• Analyze usage patterns
• Improve performance

You may disable Cookies in your browser, but some features may not work properly.

Retention of Data

We retain Personal Data only as long as necessary to:

• Provide the Service and keep your account active
• Comply with legal obligations
• Resolve disputes and enforce agreements

Usage Data may be kept longer for analytics or security unless erased earlier.

Transfer of Data

Your information may be processed and stored on servers outside your jurisdiction. By using the Service, you consent to such transfers. We implement appropriate safeguards to protect transferred data.

Your Data-Protection Rights

Subject to applicable law, you can:

• Access, correct, or delete your data
• Withdraw consent or opt out of communications
• Restrict or object to processing
• Request data portability

To exercise these rights, email support@players.nyc.

Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect Personal Data from children under 18. If you believe a child has provided us data, please contact us so we can delete it.

Security of Your Data

We use industry-standard safeguards (HTTPS, encryption, access controls). No method of transmission or storage is 100 % secure; use the Service at your own risk.

Additional Considerations

Third-Party Links

The Service may contain links to external sites not operated by us. We are not responsible for their privacy practices. Review their policies before providing data.

Changes to This Policy

We may update this Privacy Policy periodically

We will post the new version on this page and, if changes are material, notify you via email or in-app notice.

Contact Us

Players NY LLC

447 Broadway 2nd Floor #1306

New York, NY 10013

support@players.nyc